Last Updated: April 12, 2025

At RemovalsHelp.co.uk, we are committed to protecting your privacy and ensuring the safety of your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website or use our services. It also outlines your rights and how you can manage your personal information. We operate in compliance with the General Data Protection Regulation (GDPR), the UK GDPR, and other applicable privacy laws.

By using our website, you agree to the practices described in this Privacy Policy. If you have any questions, please contact us at [insert contact email, e.g., [email protected]].

1. Who We Are

RemovalsHelp.co.uk is a website that provides information and services related to house removals in London. We are the data controller responsible for your personal information. Our business is based in the United Kingdom, and we are committed to safeguarding your data in line with UK and EU privacy laws.

2. What Data We Collect

We may collect the following types of information when you interact with our website:

  • Personal Information: When you contact us, request a quote, or book a service, we may collect your name, email address, phone number, and home address.
  • Usage Data: We collect information about how you use our website, such as your IP address, browser type, device information, pages visited, and the time and date of your visit.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to improve your experience, analyze website performance, and deliver personalized content. This includes essential cookies (to make the website work) and non-essential cookies (e.g., for analytics and advertising). For more details, see our Cookie Policy below.
  • Third-Party Data: If you interact with us through third-party platforms (e.g., social media or Google Ads), we may receive information such as your user ID or interaction data.

We do not collect sensitive personal data (e.g., health or financial information) unless you voluntarily provide it to us for a specific purpose, such as arranging a removal service that requires special accommodations.

3. How We Use Your Data

We use your data for the following purposes:

  • To Provide Our Services: To process your requests, provide quotes, and arrange removal services.
  • To Improve Our Website: To analyze how users interact with our site and make improvements (e.g., using Google Analytics to track page visits).
  • To Communicate with You: To respond to your inquiries, send booking confirmations, or provide updates about our services.
  • For Marketing: To send you promotional emails or newsletters about our services (only with your consent, and you can opt out at any time).
  • For Legal Compliance: To comply with legal obligations, such as responding to lawful requests from authorities.

We only process your data where we have a lawful basis to do so, such as your consent, to fulfill a contract, or for our legitimate interests (e.g., improving our services), provided this does not override your rights.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that help us understand how you use our site.

  • Essential Cookies: These are necessary for the website to function, such as remembering your preferences or enabling secure transactions.
  • Analytics Cookies: We use Google Analytics to collect anonymized data about how you use our site (e.g., which pages you visit). This helps us improve our services. We anonymize your IP address to ensure you cannot be directly identified.
  • Advertising Cookies: We may use Google Ads to show you personalized ads. These cookies track your browsing activity to deliver relevant advertisements.

You can manage your cookie preferences through our Cookie Consent Banner, which appears when you first visit our site. You can also adjust your browser settings to block cookies, but this may affect how our website functions. Closing the banner without making a selection does not mean you have consented to non-essential cookies—they will remain blocked until you opt in.

For more information, including how to opt out of specific cookies, please see our Cookie Policy below.

5. How We Share Your Data

We may share your data with the following parties:

  • Service Providers: We work with trusted third parties, such as removal companies, to fulfill your requests. These partners are contractually obligated to protect your data and only use it for the purposes we specify.
  • Analytics and Advertising Partners: We use Google Analytics and Google Ads to analyze website performance and deliver personalized ads. Google may collect data such as your IP address or browsing activity. You can opt out of personalized ads by adjusting your settings in Google’s Ad Settings.
  • Legal Authorities: We may share your data if required by law or to protect the rights, property, or safety of RemovalsHelp.co.uk, our users, or the public.

We do not sell your personal data to third parties.

6. International Data Transfers

As a UK-based business, most of our data processing occurs within the UK or the European Economic Area (EEA). However, some of our service providers, such as Google (for Analytics and Ads), may process data in the United States or other countries outside the UK/EEA.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), to protect your information in accordance with GDPR and UK GDPR requirements. For more details on Google’s data transfer practices, see their Privacy Policy.

7. How We Protect Your Data

We take the security of your data seriously and have implemented measures to protect it, including:

  • Encryption of data in transit (e.g., using HTTPS on our website).
  • Regular security audits to identify and address vulnerabilities.
  • Access controls to ensure only authorized personnel can access your data.

Despite our efforts, no online system is completely secure. If a data breach occurs, we will notify you and the relevant authorities (e.g., the UK Information Commissioner’s Office) as required by law.

8. How Long We Keep Your Data

We retain your data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

  • Personal information (e.g., name, email) is kept for up to 3 years after your last interaction with us, unless you request deletion sooner.
  • Usage data (e.g., analytics) is retained for up to 18 months, in line with Google’s default auto-delete settings for new accounts.

After this period, we will securely delete or anonymize your data. If we need to keep your data longer for legal reasons (e.g., tax records), we will inform you.

9. Your Rights

Under the GDPR and UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the data we hold about you.
  • Right to Rectification: You can ask us to correct inaccurate data.
  • Right to Erasure: You can request that we delete your data (also known as the “right to be forgotten”).
  • Right to Restrict Processing: You can ask us to limit how we use your data.
  • Right to Data Portability: You can request your data in a machine-readable format to transfer to another service.
  • Right to Object: You can object to certain types of processing, such as marketing.
  • Right to Withdraw Consent: If we rely on your consent (e.g., for marketing emails or non-essential cookies), you can withdraw it at any time.

To exercise these rights, please contact us at [insert contact email, e.g., [email protected]]. We will respond within 30 days. If you’re unhappy with how we handle your data, you can lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

10. Third-Party Links

Our website may contain links to third-party sites, such as social media platforms or partner websites. This Privacy Policy does not apply to those sites. We recommend reviewing their privacy policies to understand how they handle your data.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page. If the changes significantly affect how we process your data, we will notify you via email or a notice on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

  • Email: [email protected]
  • Phone: 07432114794
  • Address: 11 the homefield
  • London road morden
  • Surrey 
  • Sm4 5as

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us improve your experience, analyze site performance, and deliver personalized ads.

Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function (e.g., to remember your login details).
  • Analytics Cookies: Used by Google Analytics to track anonymized usage data (e.g., page views). We use Google’s IP anonymization feature to protect your identity.
  • Advertising Cookies: Used by Google Ads to show you relevant ads based on your browsing activity.

How to Manage Cookies

When you first visit our site, you’ll see a Cookie Consent Banner. You can:

  • Accept all cookies.
  • Reject non-essential cookies.
  • Customize your preferences by selecting which cookies to allow.

You can revisit your cookie preferences at any time by clicking the “Cookie Settings” link in the footer of our website. You can also disable cookies in your browser settings, but this may affect your experience on our site.

Third-Party Cookies

We use Google Analytics and Google Ads, which may set cookies on your device. These third parties may collect data such as your IP address or browsing history. To opt out of personalized ads, visit Google’s Ad Settings. For more information on how Google uses your data, see their Privacy Policy.

Compliance with Google’s EU User Consent Policy

To comply with Google’s EU User Consent Policy, we:

  • Use a Cookie Consent Banner to obtain your explicit consent before setting non-essential cookies or processing personal data for personalized ads.
  • Clearly disclose that we use Google Analytics and Google Ads, which may collect and process your data.
  • Provide an option to opt out of non-essential cookies and personalized ads.
  • Keep records of your consent to ensure compliance with legal requirements.

This Privacy Policy ensures compliance with Google’s requirements by obtaining user consent for cookies and personalized ads, providing transparency about data practices, and offering users control over their data. It also aligns with GDPR and UK GDPR by outlining user rights, data security measures, and international transfer safeguards, protecting both you and your users. If you’d like additional peace of mind, you can have this policy reviewed by a legal expert, as suggested by privacy professionals.